Agentforce 360

Operated by Salesforce · Enterprise Agents
Documentation reviewed

CRM-integrated agent platform for sales, service, and commerce automation.

Operator
Salesforce
Open source
Not indicated
Payment capability
Yes
Supports MCP
Yes
Supports agent-to-agent protocols
Yes
Enterprise-managed
Yes
Cryptographically signed
Not indicated
Independent audit on record
No public independent audit found
Operator confirmed this listing
Not indicated
Last reviewed
2026-09-21
Verification notes: Confirmed via Salesforce's own investor relations and product pages. Payment/commerce capability confirmed: Agentforce Commerce supports guided checkout, and Salesforce has partnered with Google to support the Agent Payments Protocol (AP2) for cross-platform transactions. Correction this pass: both mcp and a2a move from false to true. Previously, only adjacent Salesforce products documented protocol support; Salesforce's own site now documents both directly for Agentforce itself — 'Agentforce enables seamless interoperability between Salesforce-native agents and external AI agents using the A2A... and MCP... standards,' with Agentforce acting as an MCP client connecting to MuleSoft MCP Servers, Heroku MCP Servers, and third-party MCP servers. See the companion page at salesforce.com/agentforce/mcp-support for the MCP-specific documentation. Re-checked this pass: Salesforce's own newsroom confirms Shopper/Buyer/Merchant Agentforce Commerce agents reached general availability June 24, 2026. AP2 and Agentic Commerce Protocol (ACP) support for these agents was announced separately in a November 17, 2025 Salesforce press release using forward-looking language ('near future,' 'supports integration') — that release predates and is distinct from the June 2026 GA announcement, which doesn't itself restate AP2/ACP by name, so treat protocol-specific checkout support as announced-and-likely-shipped-by-GA rather than re-confirmed in the same release; paymentEnabled=true stands either way on the strength of guided checkout alone. Salesforce also announced 'Headless 360' at TDX 2026, exposing CRM, Agentforce, Data Cloud, and Slack as APIs, MCP tools, and a CLI, plus a new Data 360 MCP Server — an expansion of the existing MCP surface rather than a new capability class. No new audit or cryptographic-signing claims found; no flag changes beyond the confirmations above.

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